Mobile carriers offer big incentives to those willing to jump ship from a competitor, but many have never taken the plunge.
A new survey from tech recycling site Decluttr revealed that 44 percent of Americans have never switched mobile carriers. Their loyalty runs deep: Of the 2,003 smartphone-owning Americans Decluttr polled during the first week of August, about a third said they have been with their current carrier for more than six years.
Change is hard, but switching carriers could lead to cost savings. Some 72 percent of survey respondents said they either “completely” or “somewhat” trust that their carrier is giving them the best value for their smartphone. Yet just 27 percent always evaluate other options before upgrading through their carrier.
“With the new 2019 phones from Android, Apple, and others now on the market, consumers are deciding whether or not they’d like to upgrade, when they should be asking themselves how they will upgrade,” Decluttr CMO Liam Howley said in a statement. “Consumers blindly trust their carriers and believe they are getting the best value when they should be annually checking in on their mobile device spending to determine whether they’re still getting the best deal.”
Budget-conscious consumers should also consider purchasing a certified refurbished device from a reputable seller. Decluttr says that you can save $425, on average, buying a refurbished iPhone XS instead of a new one. For earlier models like the iPhone X, you can save $460, on average, the company says.
For more on Decluttr’s survey, check out the charts below.