According to numerous reports on Reddit, some users have started to experience random shutdowns from both the Pixel 3a and 3a XL, with a hard reboot (sometimes requiring the user to hold the power button for up to 30 seconds) being the only way to bring the phone back, as reported by Android Police.
“I had 3 shutdowns yesterday, including over night, causing me to miss my wake alarm,” said one Redditor, who also tried using the phone “in ‘Safe Mode’ to eliminate any chance of a third party app causing it.” In this instance, the issue continued, which led the user to believe the problem is hardware related.
However, another Reddit poster with the same problem noted that the issue only seems to occur when their device is connected to Wi-Fi, and that “Leaving the phone with wifi off seems to prevent the crashing all together.”
Another user who reported the issue to Google says they were advised to do a factory reset of the phone, which has so far proven an effective solution. Others have opted to return or exchange their handsets.
Google has yet to publicly acknowledge the shutdown problem, so it’s unknown whether it plans to issue a firmware update to resolve it. The search giant’s previous handset, Google Pixel 3, was plagued with early bugs, however, they were eventually fixed in a security update.