T-Mobile says that a “criminal hack” accessed data of some prepaid wireless customers’ accounts.

The wireless provider’s cybersecurity team discovered the breach recently and “shut down malicious, unauthorized access” to some prepaid accounts, T-Mobile said in a security notice posted on company’s website.

T-Mobile says it notified law enforcement about the breach, which led to some exposure of personal information, including names and billing addresses, phone numbers, account numbers, and wireless plan information.

Neither Social Security numbers nor credit card information or other financial data were accessed, T-Mobile says, and no passwords were compromised.

Customers affected have been contacted directly and all should have been notified shortly, the company says. But customers seeking more information can dial 611 from their T-Mobile phone or call 1-800-T-MOBILE from any phone.

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The company does suggest customers update their personal identification number (PIN/passcode) on their account. You can call the number above or go to the T-Mobile website (https://www.t-mobile.com/responsibility/privacy) for instructions on how to do that.

T-Mobile did not detail how many accounts may have been breached. Of its 84.2 million customers, about 20.8 million have prepaid accounts, in which they pay a flat fee in advance of their monthly wireless usage.

This is not the only breach suffered by T-Mobile. In August 2018, the wireless carrier reported a similar data breach involving about 2 million customers. And in 2015, T-Mobile said personal records of 15 million were compromised through a breach at Experian, which processed its credit applications.

“We take the security of your information very seriously and have a number of safeguards in place to protect your personal information from unauthorized access. We truly regret that this incident occurred and apologize for any inconvenience this has caused you,” the company said in the notice. “T-Mobile, like any other corporation, is unfortunately not immune to this type of criminal attack. Because of that, we are always working to improve security so we can stay ahead of malicious activity and protect our customers.”

Earlier this week, T-Mobile CEO John Legere announced that he will be stepping down at the end of April, replaced by current president and chief operating office Mike Sievert. The company is hoping to clear the final roadblocks to its pending merger with Sprint.

Follow USA TODAY reporter Mike Snider on Twitter: @MikeSnider.

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